Why should you outsource your medical transcription?
 
Functional Benefits 
Reduce Turnaround times on letters
  • We can reduce turnaround times from weeks to Days/hours.
  • Improvements in clinical care help to achieve targets- including the 18 week wait. Indeed medical transcription outsourcing is often one of the cheapest, quickest and most straight-forward things that can be done to help achieve the 18 week target.
  • Less time is spent by secretaries in dealing with GPs/ patients who are waiting for letters.
  • This enables the Trust to achieve targets that are critical for star ratings.
Reduce need for cover staff
  • When internal secretaries are on annual leave or sick, there is a need to get temps or bank staff in for cover.
  • Cutting out inefficient temp/bank staff provides an instant cost saving. We believe that our costs work out approximately 70% lower than temp staff.
Reduce management pressure to recruit staff
  • This occurs for both cover and full-time staff. This has become increasingly important due to the reduction in medical secretaries that are available in the employment market as fewer enter the profession.
  • Management resources can be allocated to other areas.
 Allows internal staff to change roles to more of a PA role
  • Due to the reduction in specialty specific knowledge needed due to typing being outsourced, staff become not only more mobile within the trust (improving efficiency) but it also allows for recruitment of lower pay grade staff in many roles.
  • Reduction in the average pay level for administrative staff. NB. this is in addition to the reduction  in overall administrative staff numbers.
Maintain critical functions of staff
  • Experienced medical secretaries provide a clinical safety net that cannot be replicated by voice recognition.
  • Experienced medical secretaries will always be better than voice recognition, or poorly qualified temps, as they will understand the medical context of the dictation and will spot clinical dication errors and ensure that the letter makes sense- reducing clinical risk.
 
Financial Benefits
Reduction in cost of medical transcription
  • In house medical transcription is financially inefficient - Reduction in overall cost of over 70% is often achievable.
Medical Transcription becomes a variable as opposed to fixed cost
  • Due to the fact that you would be paying for transcription as it is needed as opposed to paying staff full-time the budgeted fixed cost becomes a variable one.
  • Improved cost-efficiency on administrative functions.
  • Enables the use of other budgets within the department.
Benefits for Trusts
 
The utilisation of SAVE Scribe’s transcription outsourcing solution can bring significant benefits to NHS Trusts.
Hospital benefits
  • A significant reduction in the turnaround time of dictation tasks from several weeks to just a few hours: increasing administrative efficiency within departments and aiding the attainment of star ratings.
  • A significant reduction in the cost of dictation - approximately 70% - will often be achievable.
  • Little to no start-up costs.
  • Management can audit workflows and usage through their own administrative interface that allows them to see what is happening at any time and control cost.
  • Reduction of managerial pressure to find adequate secretarial coverage, as older secretaries retire and to cover sick days.
  • Reduce temporary staff costs.
  • Transfer fixed administrative overheads to a variable cost.
  • Allow secretarial resources to be diverted to more of an organisational/PA role.
  • Established system already in use by other Trusts.
  • Extremely low impact on Trust IT systems due to the system being browser based - you can start using the system quickly without IT problems.
  • Straightforward integration with existing PAS systems (if required) to enable automatic saving of letters and notes to the patient record and population of letters with addresses etc.
Doctor benefits
  • Reduction in turnaround time will enable the doctor to actually remember the consultation when signing the letter.
  • Easy to use interface that works with MS Internet Explorer
  • Very little change in working practices for staff - hence no retraining required.
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